Shop Policies

Thank you for supporting my shop! Please read the following policies before placing an order. By placing an order, you agree to the terms below.

📦 Shipping

Preparation Time

Orders are shipped from our warehouse in China through a shipping agent, who will select the most suitable carrier for your destination.

All shipments include a tracking number.

In-stock items are generally prepared and shipped within 2–5 business days after your order is placed.

Pre-order items: Pre-order products will be shipped once production is completed. An estimated shipping timeframe will be provided on the product page, but please note that production and shipping dates may change due to unforeseen circumstances.

Delivery Time

The estimated delivery time is approximately 14–30 days after the package has been shipped.

Please note that delivery times are estimates and may be affected by factors outside of our control, including carrier delays, customs clearance, holidays, and other unforeseen circumstances.

If you need your order to arrive by a specific date, please contact us at caramelizedbun@gmail.com before placing your order.

📍 Tracking & Lost Packages

Please keep an eye on your tracking information after your order has shipped.

If your package appears to be lost, please contact us within 180 days from the shipping date so we can investigate and file a claim with the shipping carrier when applicable.

If the package is confirmed to be lost, you may choose between:

A refund of the product cost (shipping fees are not refundable), or
A replacement shipment at no additional cost.

Please note that we cannot be held responsible for delays caused by customs, incorrect address information, or circumstances outside of our control.

🏠 Address Errors

Please make sure your shipping address is correct before placing your order.

If a package cannot be delivered due to an incorrect or incomplete address, we will wait for the package to be returned to us.

Once the package has been returned, we can arrange a new shipment to the correct address. Additional shipping costs will be the customer’s responsibility.

If the carrier does not return the package to us and it is lost, destroyed, or otherwise disposed of, we may not be able to offer a replacement or refund.

❌ Cancellations

Before Shipping

You may request to cancel your order as long as it has not yet been shipped.

Please contact us at caramelizedbun@gmail.com with your order number. If the cancellation is approved, you will receive a full refund.

After Shipping

Once an order has been shipped, it cannot be cancelled. If you no longer want the item, you may request a return according to our Returns Policy below.

Pre-Order Items

Pre-order cancellations are only accepted while the pre-order period is still open.

Once the pre-order period ends, funds are allocated toward manufacturing and production costs, so cancellations and refunds will no longer be available.

💕 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at caramelizedbun@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can investigate the issue and determine the appropriate solution.

Depending on the situation, we may offer a replacement, partial refund, or full refund.

📧 Contact

If you have any questions regarding your order or these policies, please contact:

caramelizedbun@gmail.com

Please include your order number whenever contacting us about an existing order.